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educate


Go get Educated and stop worrying about others!

May 31, 2009
Posted under Business
4
remarks





worry-faceI was speaking with Loretta Marston of Optima Business Consulting the other day, she had attended the first Learn About Web conference held here in the Tri-Cities, WA, and has joined myself and others in creating the Biz411 Group, a group of Small Business Owners who are dedicated to educating others while generating some money for charity.

We were talking a bit about why some Owners or key people might choose to shy away from these events and she had mentioned a conversation with a local business owner who mentioned that the idea of coming to a show like this was appealing, but that it may show a weakness to other potential clients or a boss, if they came.

I really hadn’t thought about it this way, and I understand the concern. Having said that, there is another way to look at this.

Conferences are nothing more than ongoing education. You will hear plenty you may already know, the goal here is to get up to date on concepts you may not understand as well. Or you might be provided some information to help you make decisions about your business future.

I proudly tell my customers about the additional conferences I attend, because they also know that with technology, every facet of business changes at the speed of light. Your boss knows this as well. Explaining to your boss that the investment of the trip to the conference will prove one of two things, you know everything you need to know, or they made a wise investment that will enable you to make them more efficient!

I have been to conferences that taught me very little, and some that I have learned a lot from. The key is to read the details about what the conference is geared to provide. What is its target market, what are the key conversation points, and is there enough there for it to be sensible for you.

What about competitors? They might be there!

Yeah? So what? You should be worried about them being there while your sitting in the office. Everyone wants a competitive edge, its only the fool who thinks they have it already. A very key issue in business, its not about what you know.. you are EXPECTED to know how to do your job, its about how you build and sustain relationships. If you’re not as good as or better than your competitor at that, no amount of knowledge will save you.

Conferences are designed to help you build and keep relationships by providing you the education you need to make them happy.

Focus on YOU, not on THEM.

I educate people and learn from them, yes, even my competitors!

Attracting customers to Social Media

November 27, 2008
Posted under Marketing, Social Media
5
remarks





I was reading a wonderful post by Mack Collier on how Social Media is a trust enabler. And it got me to thinking.

He is dead on, it is the 2 way communication that makes Social Media and Marketing so much different than the traditional uni-directional methods. At Learn About Web I talked about how the phonebook is becoming the dinosaur because of how little information you can learn about a business with a smiling picture and some words. Think about that, what do you actually learn from that? Only that company X either has more money or wagered more money that the phonebook could drive traffic to them.

I know, I was recently a gambler!

But a customer in the Web 2.0 world sees things differently. But what about those not familiar with it?

How do we get our customers involved in Social Media?

Now I know some of you people in larger towns may not see this as a relevant issue, but in small towns like ours.. it’s half the battle at least! I am telling Small Business they need to use Social Media, but how do you educate those customers or people in general who know little or nothing about it? The ones not interested in coming to see a Conference on their dime because they don’t understand its merit?

Challenging Question – perhaps it’s been answered, but here are some thoughts I have, and perhaps you can add something to this?

The most obvious – Word of Mouth – Tell them! Talk to them about the benefits you have gained from Social Media and the tools they can use to get involved. Point them to your blog.

Bring a friend/colleague/customer to the speaking portion of a conference, let them learn about about why they should be interested, and perhaps they will join in. Don’t try to take them to training session on their first trip out, the idea is to get them some exposure.

Write about them! Why not have a featured customer blog post and ask them to read it? They would likely share it with all of the people they know and so on!

A discount if they add themselves to one of your Social Media tools? Added value for you and your customer!

Using 2 way communication to gain the attention of people not involved in Social Media seems to be the smarter strategy, after all, we should practice what we preach right?

I’d love to hear if you have anything to add to this list or comments about the idea in general…